1. PROCESS & CUSTOM WORK
how does the custom design process work?
each custom piece begins with a private consultation, where we take the time to understand your vision, occasion, and personal style. consultations can take place in person, virtually, or through email or text, depending on what feels most comfortable for you. together, we discuss silhouette, fabric, colour, and level of detailing. from there, your design is developed with intention and brought to life through skilled craftsmanship, resulting in a piece created specifically for you.
how long does a custom order take?

our typical turnaround time for made-to-measure designs is approximately five to six weeks. timelines may vary depending on the complexity of the piece, level of hand craftsmanship, and fabric availability.

if you are working with a specific event date, we recommend reaching out as early as possible so we can thoughtfully plan your order and best accommodate your timeline.
do you have ready-to-ship pieces?

alongside our made-to-measure work, we offer a limited selection of ready-to-ship designs for clients seeking a shorter timeline. availability is limited and styles vary, so we recommend inquiring directly for current options.
do you take custom orders or recreate designs?

yes, we specialize in made-to-measure custom designs and work closely with each client to create a piece that reflects their vision and individuality.

we do not replicate or copy other designers’ work. however, you are welcome to share inspiration images for overall mood, silhouette, colour, or level of embellishment. from there, we develop an original design that is uniquely yours while staying true to the elegant by tjs aesthetic.
do you offer virtual consultations?

yes. we offer both virtual and in-person consultations to accommodate clients locally and internationally. virtual appointments allow us to discuss design, measurements, and styling in a thoughtful, personalized way, no matter where you are located.
how do i place payment for my order?

we offer several secure payment options depending on your location and how your order is placed.

for clients within canada, we accept e-transfer for online and custom orders.

for international and u.s. clients, payments are processed through paypal. please note that applicable paypal processing fees may apply.

for in-studio purchases, we accept interac, debit, and major credit cards.

if you have any questions regarding payment methods or require assistance, we invite you to contact us directly via email and our team will be happy to guide you.
can i make changes after placing my order?

because each piece is created specifically for you, we encourage all design details to be confirmed during the consultation process. once production has begun, changes may not be possible.

if adjustments are required before work begins, we will do our best to accommodate where feasible. we are always happy to guide you through decisions carefully to ensure your final design feels considered and intentional.
what happens after my piece is completed?

once your piece is finished by our artisans, it is shipped to our studio, where we conduct a final quality review. we carefully inspect craftsmanship, verify measurements, and make any necessary in-house adjustments before preparing your order for delivery.

this final step allows us to ensure that every piece meets our standards of quality and precision before it reaches you.

2. FIT, SIZING & MEASUREMENTS
how do you take measurements for custom pieces?

once your order is placed, you will receive a detailed measurement guide by email outlining exactly how to take each measurement. we are also available to walk you through the process via a call, text, or email if needed. this ensures clarity, accuracy, and consistency before your piece enters production.

If you want it to sound slightly more luxury-coded, here’s an alternate option:
what if my measurements change after ordering?

our typical turnaround time for made-to-measure designs is approximately five to six weeks. timelines may vary depending on the complexity of the piece, level of hand craftsmanship, and fabric availability.

if you are working with a specific event date, we recommend reaching out as early as possible so we can thoughtfully plan your order and best accommodate your timeline.
how do you ensure accurate sizing for virtual clients?

for virtual and international clients, we provide detailed measurement instructions and review all information closely before production begins. our team double-checks proportions and fit, and every garment is reviewed in-house before shipping to ensure it meets our standards.
do you offer alterations once i receive my piece?

each piece is carefully checked for quality and measurements before shipping. however, if minor adjustments are needed after delivery, we are happy to advise on alterations. in some cases, we may be able to assist directly or recommend a trusted tailor.

3. PRICING & PAYMENT
when is payment required?

payment is required to confirm your order and begin production. custom pieces are not started until payment has been received.
how do i place payment for my order?

we offer several secure payment options depending on your location and how your order is placed.

for clients within canada, we accept e-transfer for online and custom orders.

for international and u.s. clients, payments are processed through paypal. please note that applicable paypal processing fees may apply.

for in-studio purchases, we accept interac, debit, and major credit cards.

if you have any questions regarding payment methods or require assistance, we invite you to contact us directly via email and our team will be happy to guide you.
do you offer payment plans or deposits?

at this time, custom orders are placed with full payment. for select projects or returning clients, alternative arrangements may be discussed on a case-by-case basis.

4. SHIPPING & DELIVERY
where do you ship from?

all finished pieces are shipped from our studio in chestermere, alberta, canada after final quality checks and any necessary adjustments.
how long does shipping take?

custom pieces typically require approximately five to six weeks for production. once completed, shipping within north america generally takes an additional three to seven business days. international shipping typically takes five to eight business days.
do you ship internationally?

yes, we ship worldwide using trusted carriers such as ups and canada post.
will i receive tracking information?

yes. once your order has shipped, you will receive tracking details through your email so you can monitor your delivery.
are duties or taxes included for international orders?

international duties, taxes, or customs fees are not included and are the responsibility of the recipient, as determined by local customs regulations.

5. RETURNS, EXCHANGES & POLICIES
do you accept returns or exchanges?

due to the made-to-measure and customized nature of our work, all sales are final. we do not accept returns or exchanges.
what if there is an issue with fit or craftsmanship?

each piece is reviewed in-house before shipping to ensure quality and accuracy. however, if you experience an issue related to craftsmanship or construction, please contact us within 48 hours of receiving your order. we will assess the concern and work with you to determine the best solution.
what if my order arrives damaged?

if your order arrives damaged in transit, please notify us immediately and provide photos of the packaging and item. we will assist you in resolving the matter promptly.