Refund policy

Return and Refund Policy

At Elegant by TJS, we take great pride in providing high-quality, handcrafted South Asian apparel designed with care and attention to detail. To ensure the integrity of our designs and the best experience for our customers, we adhere to a strict No Returns or Exchanges policy.

No Returns or Exchanges

• Due to the custom and delicate nature of our products, we do not accept returns or exchanges under any circumstances.
• We strongly encourage you to review your order details, including size, style, and customization requests, before making a purchase.

Order Issues

If you encounter any issues with your order, such as receiving the wrong item or a product damaged during shipping:

1. Contact us within 48 hours of receiving your order at info@elegantbytjs.ca or 587-891-6306.
2. Provide a detailed description of the issue along with clear photographs of the item and packaging.

Our team will assess the situation and assist you in resolving the matter promptly.

Contact Us

For any questions or concerns, feel free to reach out:

• Email: info@elegantbytjs.ca 

We appreciate your understanding and thank you for choosing Elegant by TJS. Your support helps us celebrate and share the beauty of South Asian fashion.